Incident & Risk Reporting
ReFresh provides multiple reporting pathways that respect employee privacy while capturing the critical information needed for WHS compliance. Whether employees want to report confidentially (identity protected from your organisation) or provide their details for follow-up, your organisation gets structured, actionable data that supports proper investigation and response.
employee safety
Remove barriers to reporting with identity-protected submissions
Many employees hesitate to report psychosocial incidents due to fear of retaliation or judgment. ReFresh's confidential reporting ensures employees can raise concerns without their identity being exposed to your organisation, while still providing the information needed to investigate and address workplace hazards.
When employees choose confidential reporting, their identity is never disclosed to management, investigators, or HR teams within your organisation. This privacy-first design builds trust and increases reporting rates while maintaining the data integrity needed for effective incident management.
Follow-up support
Support employees who want to provide contact information
Some incidents benefit from reporter follow-up - whether for investigation clarification, support services, or outcome updates. ReFresh's identified reporting pathway allows employees to optionally provide contact details while maintaining confidentiality through role-based access controls.
Only authorised personnel can view reporter details, and all access is logged for accountability. This balanced approach respects employee privacy while enabling the support and communication that complex investigations often require.
Sensitive Concerns
Provide a dedicated pathway for sensitive psychosocial risks
Not every psychosocial risk needs a formal incident report. ReFresh's confidential risk intake allows employees to flag emerging concerns, potential hazards, or systemic issues before they escalate into incidents. This early warning system helps organisations address risks proactively.
Confidential intake submissions can be identity-protected or identified, giving employees flexibility in how they raise concerns. The information feeds into your risk intelligence dashboard, helping leadership spot patterns and prioritise preventive action.
compliance ready
Collect consistent information for investigation and reporting
ReFresh guides reporters through a structured process that captures the information required for WHS compliance and effective investigation. Questions are designed to gather context, identify affected parties, and assess severity without being overwhelming or traumatic.
All submissions are categorised against the 17 psychosocial hazard categories, making it easy to aggregate data for risk assessments, compliance reporting, and trend analysis. The structured approach ensures you can compare and analyse incidents over time.
Assignment Options
Ensure reports reach the right people for response
Different types of psychosocial incidents require different response teams. ReFresh supports flexible assignment workflows - assign incidents to specific investigators or teams, track progress through tasks, and manage investigation workflows according to your organisation's protocols.
Workflow configurations help route reports to appropriate personnel based on hazard category, severity, or location. All assignments respect the confidentiality level of the original report.
Build trust through privacy-first reporting
ReFresh's incident and risk reporting tools make it safe and easy for employees to raise psychosocial concerns. With identity-protected options, confidential pathways, and structured data capture, you'll increase reporting rates while collecting the information needed for WHS compliance and effective risk management.
