RISK INTELLIGENCE

Understand psychosocial risk across your organisation

Most organisations cannot answer a basic question: what psychosocial hazards exist in your workplace, and where do they concentrate? ReFresh replaces annual snapshots and scattered spreadsheets with structured visibility across your entire workforce.

Book a demo

A wide, contemplative shot of a large open-plan office taken from ground level at the far end of the floor, looking down the length of the space. The office is full and active — forty or fifty workers visible across the frame at varying distances, working at desks, moving between areas, talking in small groups. In the very foreground, slightly off-centre, a single figure stands still among the motion: a head of workplace safety in her mid-40s, paused mid-walk with a coffee in hand, looking out across the floor with an expression of quiet, searching attention — not concern, not surveillance, but the focused gaze of someone trying to see something that is not yet visible. The scene captures the foundational question the entire risk intelligence pillar exists to answer: what is actually happening across this workforce, and where does it concentrate?

How risk intelligence works

How your organisation identifies and understands psychosocial risk

uNIVERSAL BENEFITS

How your organisation identifies and understands psychosocial risk

How risk intelligence works

How your organisation identifies and understands psychosocial risk

Incidents and investigations

Psychosocial surveys

Analytics and dashboards

Risk register and assessment

A woman in her 30s sitting in a quiet breakout space at work, typing on a laptop with a calm, focused expression — as though she's writing something important and private. A second person, slightly blurred in the background, is walking past in the corridor, giving the scene a sense of everyday workplace life continuing around a private moment. The scene captures the feeling of having a safe, accessible channel to raise a concern — not dramatic or distressed, just someone using a system that exists and works.

Capture, triage, and investigate psychosocial incidents in one workflow

Workers report through anonymous or identified pathways. Each report is classified by type, severity, and location. A shareable link allows workers without platform access to submit directly. When investigation is warranted, structured workflows cover participant statements, root cause analysis, contributing factors, and corrective actions. Every step is time-stamped.

How Incidents and Investigations work

Incidents and investigations

Psychosocial surveys

Analytics and dashboards

Risk register and assessment

Capture, triage, and investigate psychosocial incidents in one workflow

How Incidents and Investigations work

Psychosocial Risk Assessment

ReFresh operationalises your organisation's risks against the 17 psychosocial hazard categories defined by ISO 45003, SafeWork Australia, and Comcare.

A structured methodology for identifying, assessing, and treating risks, providing a defensible framework for ongoing compliance, governance, and reporting.

Explore the Psychosocial Risk Survey

A WHS manager in his mid-40s and a people-and-culture lead in her late 30s sitting at a wide desk in a calm, well-lit office, working through a structured process together. He has a laptop open showing a multi-step interface — a left-hand navigation panel with numbered stages and a main panel with form fields and dropdown selectors, visible in structure and colour but not legible. She is sitting beside him with a printed copy of the Code of Practice open to a specific page, one finger resting on a paragraph she has just referenced.

Continuous risk data

Detect psychosocial risk signals such as job demands, support, role clarity, conflict, and leadership insights as they evolve.

Live scoring

Maintain a psychosocial risk score for every team, department, or location.

Measurable indicators

Generate trackable measurements mapped to indicators aligned with board and regulator expectations.

Track your health

Create a defensible trail of psychosocial risk and psychosocial health over time for compliance and investigations.

A wide, quiet shot of a modern office at the transitional moment between afternoon and evening — the overhead lights are still on but the window light has shifted to a warm, golden late-afternoon quality. Three workstations are visible in a loose diagonal across the frame, each belonging to a different function. The nearest desk has a monitor showing a survey-style interface with coloured hazard indicators.

The psychosocial operating system

Connect every signal of psychosocial risk

Every hazard identified here flows through to controls in safety orchestration and resolves into governance evidence, producing the end-to-end traceability the regulation requires.

What this enables

Link incident reports, survey results, and early concerns in one system
Identify patterns across teams and locations
Surface concerns through structured channels while protecting confidentiality
Produce audit-ready evidence for boards and regulators

Built for psychosocial risk intelligence

Structured identification, not once-a-year snapshots

Surveys, incident reporting, analytics, and risk assessment in one system. Everything recorded, time-stamped, and linked to hazard categories.

No more disconnected surveys or spreadsheets. No more unclear reporting pathways or missing records.

Get Started

A tight, grounded shot of a WHS coordinator's desk at the end of a productive day. The person is not visible — they have left for the evening. The desk tells the story: a single monitor showing a unified dashboard with four distinct panel sections — a survey completion tracker, an incident timeline, an analytics chart, and a risk register summary — all visible as coloured, structured shapes but not legible. The desk itself is tidy but lived-in: a keep cup with the lid off, a pen beside a closed notebook with a few page corners turned down, a lanyard coiled beside the keyboard.

82% of leaders using ReFresh identify psychosocial risk three months earlier than through engagement surveys.

Book demo

GOT QUESTIONS?

Frequently asked questions

What does psychosocial risk detection mean?

Psychosocial risk detection is the process of identifying psychosocial hazards, concerns, and early warning signs that may affect workers’ mental health and wellbeing. This includes capturing incidents, confidential concerns, and survey-based risk indicators so organisations can meet WHS obligations and act before harm occurs.

What are the 17 psychosocial hazard categories?

The SafeWork Australia Code of Practice for Managing Psychosocial Hazards at Work identifies the following hazard categories: * Job demands * Low job control * Poor support * Lack of role clarity * Poor organisational change management * Low recognition and reward * Poor organisational justice * Traumatic events or material * Remote or isolated work * Poor physical environment * Violence and aggression * Workplace bullying * Harassment including sexual harassment * Conflict or poor workplace relationships and interactions * Poor environmental conditions * Hazardous manual tasks (psychosocial component) * Fatigue ReFresh incident reporting, surveys, risk assessments, and controls are aligned to all 17 categories, so your compliance coverage is comprehensive from day one.

How does ReFresh detect work?

ReFresh Detect provides structured detection pathways including psychosocial incident reporting, confidential risk intake, and compliance-aligned surveys. These inputs are centrally recorded and linked, giving organisations a clear, auditable view of psychosocial risk across teams, roles, and locations.

How do the psychosocial surveys work? What do they measure?

ReFresh surveys are aligned to all 17 psychosocial hazard categories defined under the SafeWork Australia Code of Practice. They cover areas including: * Job demands and workload * Role clarity and organisational change * Workplace relationships, bullying, and harassment * Remote or isolated work * Support from supervisors and colleagues The questions are designed to both measure psychosocial wellbeing and assess specific hazard exposure, so the data serves a dual purpose: giving you a picture of how your people are doing and generating the structured evidence regulators expect. Surveys can be run at any cadence, and results are broken down by team, location, and risk category.

Does ReFresh use automated or AI-based detection?

No. ReFresh Detect does not automatically monitor or infer psychosocial risk. Detection is based on structured surveys, incident reporting, and confidential intake processes to ensure accuracy, transparency, and regulatory defensibility.

How does incident reporting work? Can employees report anonymously?

Yes. Employees can report psychosocial incidents directly through the platform: * Anonymous or non-anonymous: the reporter chooses at the time of submission. * Optional de-anonymisation: if someone reports anonymously, they are given the option to identify themselves later in the process if they choose to, so the organisation can take more specific action. * Structured data capture: the reporting form captures enough information for the organisation to begin an investigation, even in anonymous cases. * Full workflow: once reported, the incident flows into the investigation and case management workflow with tracking from start to finish.

Is reporting confidential for workers?

Yes. Psychosocial incident reporting and confidential risk intake are designed to protect worker privacy and psychological safety. Access controls and structured workflows ensure sensitive information is handled appropriately while still providing duty holders with necessary visibility.

How does Detect support audits and regulator requests?

All detection activity is time-stamped, structured, and centrally recorded. This creates a clear audit trail that demonstrates how psychosocial risks were identified, reviewed, and escalated in line with WHS obligations.

Can we benchmark our results against other organisations?

ReFresh provides benchmarking data so you can see how your organisation's psychosocial risk profile compares to: * Industry averages across your sector. * Size-matched organisations with a similar employee count. * Your own historical data over time, which is often the most useful benchmark for demonstrating progress to your board and regulators. Benchmarking is useful context, but regulators care most about whether you identified, assessed, and controlled the risks specific to your organisation, regardless of how you compare to others.

GOT QUESTIONS?