Psychosocial Risk Management
Psychosocial risks require the same rigor as physical hazards. ReFresh provides structured tools to document psychosocial hazard categories recognized by SafeWork Australia and ISO 45003, assess severity using a standardized risk matrix, and maintain a complete risk register with status tracking from identification through treatment to monitoring.
The challenge
Remove barriers to reporting with identity-protected submissions
Many employees hesitate to report psychosocial incidents due to fear of retaliation or judgment. ReFresh's confidential reporting ensures employees can raise concerns without their identity being exposed to your organisation, while still providing the information needed to investigate and address workplace hazards.
When employees choose confidential reporting, their identity is never disclosed to management, investigators, or HR teams within your organisation. This privacy-first design builds trust and increases reporting rates while maintaining the data integrity needed for effective incident management.
Comprehensive Coverage
Assess all recognized psychosocial hazards systematically
ReFresh structures risk assessment around the psychosocial hazard categories recognized by SafeWork Australia and ISO 45003. Each category includes subcategories and specific risk scenarios built into the platform's library. This framework ensures comprehensive hazard coverage and alignment with regulatory expectations for systematic risk management.
Complete Documentation
Capture every risk with full context and exposure details
When you identify a psychosocial hazard, ReFresh guides you through complete documentation. Record the hazard type, describe how it manifests in your workplace, identify exposure sources and triggers. Document which worker groups are affected, exposure frequency and duration, and existing controls already in place. This structured approach ensures consistent documentation quality.
Severity Rating
Apply standardized likelihood and consequence ratings
Every psychosocial risk receives objective assessment using a risk matrix methodology. Rate likelihood on a five-point scale from rare to almost certain. Assess consequence from insignificant to catastrophic. The combination determines overall risk rating as critical, high, medium, or low. This standardized approach ensures consistent severity assessment across teams and assessors.
Control effectiveness
Demonstrate how your interventions reduce workplace risk
ReFresh requires dual risk rating. Inherent risk represents the baseline severity without any controls, showing the true hazard level. Residual risk shows severity after controls are implemented. This comparison demonstrates control effectiveness, supports control selection decisions, and shows regulators that your risk management approach is working.
Centralized Tracking
Track every risk from identification to closure
All logged and assessed risks flow into a comprehensive register with status workflow. Move risks through draft, identified, assessing, treating, monitoring, accepted, and closed stages. Assign owners with accountability. Set review dates and track completion. Filter by hazard category, severity, team, or status. Export for reporting and audit. Your risk register provides a complete, defensible record.
End-to-end workflow
Connect risk assessment to detection inputs and control outputs
Risks identified through incident reports, survey results, workplace inspections, and worker consultations flow directly into the risk register. Each registered risk links to assigned controls, implementation evidence, and effectiveness reviews. This integration ensures risk assessment sits at the center of your psychosocial hazard management system.
Build a complete, auditable record of psychosocial risk management
Systematic documentation of all 17 psychosocial hazard categories. Consistent severity assessment using standardized risk matrix methodology. Centralized register with status tracking and owner accountability. Integration with detection and control processes. Audit-ready documentation demonstrating regulatory compliance.
