Controls

Turn every risk into an accountable, evidenced control

A risk you have named but not controlled is still an open exposure. Controls connect each risk to the documents, policies and actions that manage it, with an accountable group, a status and a place in the hierarchy of control.

Book a demo

Book a demo

woman working comfortably on a laptop in a warm office setting

Controls

Turn every risk into an accountable, evidenced control

A risk you have named but not controlled is still an open exposure. Controls connect each risk to the documents, policies and actions that manage it, with an accountable group, a status and a place in the hierarchy of control.

Book a demo

Book a demo

woman working comfortably on a laptop in a warm office setting

Controls

Turn every risk into an accountable, evidenced control

A risk you have named but not controlled is still an open exposure. Controls connect each risk to the documents, policies and actions that manage it, with an accountable group, a status and a place in the hierarchy of control.

Book a demo

Book a demo

woman working comfortably on a laptop in a warm office setting
A team of three — a WHS coordinator, a HR business partner, and an operations manager — sitting around a round table in a bright, informal meeting space within a manufacturing company's office area. A laptop at the centre of the table faces mostly toward the WHS coordinator, who is scrolling through a register-style interface with rows, coloured status tags, and date columns — visible as structured elements but not legible.

Risk-To-Control Mapping

Connect every risk to the control that manages it

Each control maps to the hazards it addresses, with a status and an accountable group, so a named risk always has a named response rather than sitting open on the risk register.

Explore the risk register

HIERARCHY OF CONTROL

Move beyond training as your only control

Controls are ordered by the hierarchy of control, with elimination and substitution ranked ahead of administrative measures and personal support, so reliance on weaker measures is visible and stronger, more proactive controls take priority.

A safety officer in her early 30s standing in a well-lit corridor of a large aged care facility, using her phone to photograph a printed sign on a notice board — a workplace safety notice, a consultation schedule, or a policy update. She is holding the phone at a natural angle, one hand steadying the notice flat, her expression casual and task-oriented — this is a ten-second job, not a documentation project. Her lanyard and ID badge are visible. Behind her, an aged care worker in scrubs is walking past carrying linens, and the corridor has warm lighting and handrails.
A HR operations coordinator in her late 20s sitting at a tidy desk in a shared office within a mid-sized professional services firm, working on a monitor that shows a clean, table-style register with rows of document entries, each with a coloured expiry status indicator — greens, a couple of ambers, no reds — visible in structure but not legible. She is mid-task but unhurried, one hand on the mouse, scrolling casually through the register the way someone checks a system that is largely in order. With her other hand she is reaching for a glass of water.

Status Tracking

Track every psychosocial hazard control with clear ownership, defined timelines, and status

Every psychosocial hazard control carries a defined timeline and a clear status: complete, needs evidence, due soon, or overdue. Your organisation sees at a glance which controls are in place, which need attention, and which are falling behind, and a regulator sees the same structured, documented picture rather than something scattered across shared drives.

Learn how reviews work

GOT QUESTIONS?

Frequently asked questions

Frequently asked questions

What is a control in ReFresh?

A control is the measure you put in place to manage a psychosocial hazard, such as a right to disconnect policy for always-on expectations or a fatigue management policy for high job demands. ReFresh recommends controls based on the legislation and lets you link them to the specific risks and hazards they address.

How do controls connect to risks and incidents?

Controls are linked across the platform. A control sits against:

  1. The hazard it manages

  2. The risk register entries it relates to

  3. Any tasks created to implement it

This means you can trace any control back to the risk it exists for and forward to the actions taken.

What is the hierarchy of controls?

Controls are linked across the platform. A control sits against:

  1. The hazard it manages

  2. The risk register entries it relates to

  3. Any tasks created to implement it

This means you can trace any control back to the risk it exists for and forward to the actions taken.

How do controls map to the hierarchy of controls?

ReFresh positions your controls against the hierarchy of controls and shows which hazard categories are on target and which sit below target. This matters for psychosocial risk, where lower-order measures such as training are far less effective than changing how work is designed.

Can I assign responsibility for a control?

Responsibility for a control is assigned through groups and reviews. You can assign the group accountable for completing a control and assign a user as its reviewer. ReFresh does not currently set a single named owner on an individual control, so accountability sits with the responsible group rather than one person.

How do I know a control is still working?

Control effectiveness is rated and reviewed over time through the Reviews module, so a control is not assumed to work indefinitely once it is in place.

GOT QUESTIONS?

Frequently asked questions

What is a control in ReFresh?

A control is the measure you put in place to manage a psychosocial hazard, such as a right to disconnect policy for always-on expectations or a fatigue management policy for high job demands. ReFresh recommends controls based on the legislation and lets you link them to the specific risks and hazards they address.

How do controls connect to risks and incidents?

Controls are linked across the platform. A control sits against:

  1. The hazard it manages

  2. The risk register entries it relates to

  3. Any tasks created to implement it

This means you can trace any control back to the risk it exists for and forward to the actions taken.

What is the hierarchy of controls?

Controls are linked across the platform. A control sits against:

  1. The hazard it manages

  2. The risk register entries it relates to

  3. Any tasks created to implement it

This means you can trace any control back to the risk it exists for and forward to the actions taken.

How do controls map to the hierarchy of controls?

ReFresh positions your controls against the hierarchy of controls and shows which hazard categories are on target and which sit below target. This matters for psychosocial risk, where lower-order measures such as training are far less effective than changing how work is designed.

Can I assign responsibility for a control?

Responsibility for a control is assigned through groups and reviews. You can assign the group accountable for completing a control and assign a user as its reviewer. ReFresh does not currently set a single named owner on an individual control, so accountability sits with the responsible group rather than one person.

How do I know a control is still working?

Control effectiveness is rated and reviewed over time through the Reviews module, so a control is not assumed to work indefinitely once it is in place.

Compliance you can prove

ReFresh is the psychosocial operating system that turns every identified risk into a controlled, evidenced response.

Request demo

Request demo

Compliance you can prove

ReFresh is the psychosocial operating system that turns every identified risk into a controlled, evidenced response.

Request demo

Request demo

Compliance you can prove

ReFresh is the psychosocial operating system that turns every identified risk into a controlled, evidenced response.

Request demo

Request demo