EXECUTIVE LEADERSHIP

Your officers' duty is personal. The evidence should be systematic.

Under Australian WHS law, officers carry personal, non-delegable duties to exercise due diligence in relation to psychosocial hazards. That duty requires more than good intentions or retrospective reports from the team. It requires evidence that the organisation is identifying, assessing, and controlling psychosocial hazards continuously, and that you, as an officer, can demonstrate you have taken reasonable steps to ensure that is happening. ReFresh is the psychosocial operating system that produces that evidence.

Request demo

Request demo

EXECUTIVE LEADERSHIP

Your officers' duty is personal. The evidence should be systematic.

Under Australian WHS law, officers carry personal, non-delegable duties to exercise due diligence in relation to psychosocial hazards. That duty requires more than good intentions or retrospective reports from the team. It requires evidence that the organisation is identifying, assessing, and controlling psychosocial hazards continuously, and that you, as an officer, can demonstrate you have taken reasonable steps to ensure that is happening. ReFresh is the psychosocial operating system that produces that evidence.

Request demo

Request demo

trusted by leading ASX & Global enterprises

trusted by leading ASX & Global enterprises

FEATURES

Know your psychosocial risk exposure across the organisation, continuously

Most executives receive psychosocial risk information episodically: an annual survey, a quarterly update, or an escalation after something has already gone wrong. The regulation requires continuous management, not periodic snapshots.

ReFresh provides structured, real-time visibility into psychosocial risk across teams, locations, and hazard categories, so executive leadership can see the organisation's risk exposure and the status of controls without waiting for a report to be assembled.

Organisation-wide risk view

Continuous monitoring

Team and location breakdown

Status of controls

A CEO in his early 50s standing at the floor-to-ceiling window of a corner office on a high floor, mid-morning, looking out over an Australian city skyline. He is turned three-quarters away from the camera, one hand holding a coffee, the other in his trouser pocket. On the standing desk beside the window, a single monitor is angled toward where he was just standing, showing a national-view dashboard with site-level status indicators arranged geographically — coloured blocks in a map-like layout, visible in shape but not legible. He has stepped away from the screen to think.

Know your psychosocial risk exposure across the organisation, continuously

Most executives receive psychosocial risk information episodically: an annual survey, a quarterly update, or an escalation after something has already gone wrong. The regulation requires continuous management, not periodic snapshots.

ReFresh provides structured, real-time visibility into psychosocial risk across teams, locations, and hazard categories, so executive leadership can see the organisation's risk exposure and the status of controls without waiting for a report to be assembled.

Organisation-wide risk view

Continuous monitoring

Team and location breakdown

Status of controls

A CEO in his early 50s standing at the floor-to-ceiling window of a corner office on a high floor, mid-morning, looking out over an Australian city skyline. He is turned three-quarters away from the camera, one hand holding a coffee, the other in his trouser pocket. On the standing desk beside the window, a single monitor is angled toward where he was just standing, showing a national-view dashboard with site-level status indicators arranged geographically — coloured blocks in a map-like layout, visible in shape but not legible. He has stepped away from the screen to think.

Know your psychosocial risk exposure across the organisation, continuously

Most executives receive psychosocial risk information episodically: an annual survey, a quarterly update, or an escalation after something has already gone wrong. The regulation requires continuous management, not periodic snapshots.

ReFresh provides structured, real-time visibility into psychosocial risk across teams, locations, and hazard categories, so executive leadership can see the organisation's risk exposure and the status of controls without waiting for a report to be assembled.

Organisation-wide risk view

Continuous monitoring

Team and location breakdown

Status of controls

A CEO in his early 50s standing at the floor-to-ceiling window of a corner office on a high floor, mid-morning, looking out over an Australian city skyline. He is turned three-quarters away from the camera, one hand holding a coffee, the other in his trouser pocket. On the standing desk beside the window, a single monitor is angled toward where he was just standing, showing a national-view dashboard with site-level status indicators arranged geographically — coloured blocks in a map-like layout, visible in shape but not legible. He has stepped away from the screen to think.

Demonstrate officer due diligence with a documented evidence trail

The WHS Act imposes personal due diligence obligations on officers, including CEOs, directors, and C-suite executives. An officer must take reasonable steps to ensure the organisation is complying with its WHS duties.

ReFresh creates a time-stamped, auditable record of how psychosocial hazards are identified, assessed, controlled, and reviewed, producing the evidence that supports a due diligence defence if the question is ever asked.

Time-stamped audit trail

Officer liability evidence

Due diligence documentation

Structured governance records

managing director in her late 40s sitting at a polished boardroom table, alone, with a bound compliance evidence document open in front of her to a page showing a structured timeline of actions — dates, owner names, and status indicators running down the page in a clear sequence, visible in layout but not legible. She has one hand flat on the open page and is reading a specific entry with the careful, line-by-line attention of someone who understands that her personal liability depends on what this document contains. Her reading glasses are on.

Demonstrate officer due diligence with a documented evidence trail

The WHS Act imposes personal due diligence obligations on officers, including CEOs, directors, and C-suite executives. An officer must take reasonable steps to ensure the organisation is complying with its WHS duties.

ReFresh creates a time-stamped, auditable record of how psychosocial hazards are identified, assessed, controlled, and reviewed, producing the evidence that supports a due diligence defence if the question is ever asked.

Time-stamped audit trail

Officer liability evidence

Due diligence documentation

Structured governance records

managing director in her late 40s sitting at a polished boardroom table, alone, with a bound compliance evidence document open in front of her to a page showing a structured timeline of actions — dates, owner names, and status indicators running down the page in a clear sequence, visible in layout but not legible. She has one hand flat on the open page and is reading a specific entry with the careful, line-by-line attention of someone who understands that her personal liability depends on what this document contains. Her reading glasses are on.

Understand your financial exposure before it becomes a claim

A single psychological injury claim costs an average of $288,542 and takes approximately five times longer to resolve than a physical injury claim. Mental health-related workers' compensation premiums have increased by 161% over the past decade.

The cost of a purpose-built operating system is a fraction of the cost of a single claim, and the operating system runs continuously, reducing the likelihood that claims arise in the first place.

~$288,542 average claim cost

4x cost vs physical claims

Premium trajectory

Faster response to emerging issues

A CFO in his mid-50s and a chief people officer in her mid-40s sitting side by side at a small meeting table in a quiet executive office, reviewing a single printed page together. The page shows a structured exposure summary — a table with team or division labels down the side, cost columns, and a total figure at the bottom, with one row highlighted in amber — visible in layout and colour but not legible. The CFO has his reading glasses pushed up on his forehead and is pointing at the highlighted row with a pen, asking a question. The CPO is mid-answer, one hand gesturing to provide context.

Understand your financial exposure before it becomes a claim

A single psychological injury claim costs an average of $288,542 and takes approximately five times longer to resolve than a physical injury claim. Mental health-related workers' compensation premiums have increased by 161% over the past decade.

The cost of a purpose-built operating system is a fraction of the cost of a single claim, and the operating system runs continuously, reducing the likelihood that claims arise in the first place.

~$288,542 average claim cost

4x cost vs physical claims

Premium trajectory

Faster response to emerging issues

A CFO in his mid-50s and a chief people officer in her mid-40s sitting side by side at a small meeting table in a quiet executive office, reviewing a single printed page together. The page shows a structured exposure summary — a table with team or division labels down the side, cost columns, and a total figure at the bottom, with one row highlighted in amber — visible in layout and colour but not legible. The CFO has his reading glasses pushed up on his forehead and is pointing at the highlighted row with a pen, asking a question. The CPO is mid-answer, one hand gesturing to provide context.

Understand your financial exposure before it becomes a claim

A single psychological injury claim costs an average of $288,542 and takes approximately five times longer to resolve than a physical injury claim. Mental health-related workers' compensation premiums have increased by 161% over the past decade.

The cost of a purpose-built operating system is a fraction of the cost of a single claim, and the operating system runs continuously, reducing the likelihood that claims arise in the first place.

~$288,542 average claim cost

4x cost vs physical claims

Premium trajectory

Faster response to emerging issues

A CFO in his mid-50s and a chief people officer in her mid-40s sitting side by side at a small meeting table in a quiet executive office, reviewing a single printed page together. The page shows a structured exposure summary — a table with team or division labels down the side, cost columns, and a total figure at the bottom, with one row highlighted in amber — visible in layout and colour but not legible. The CFO has his reading glasses pushed up on his forehead and is pointing at the highlighted row with a pen, asking a question. The CPO is mid-answer, one hand gesturing to provide context.

Receive governance-ready reporting without operational burden

Executives need to see the strategic picture: which hazards are most prevalent, which controls are working, which areas require attention, and whether the organisation's overall compliance posture is defensible.

ReFresh generates board-ready and executive-ready reports from the same operational data the safety and HR teams work with, without requiring a separate reporting exercise or manual data assembly.

Board-ready reports

Executive dashboards

Compliance posture summary

No manual assembly

A CEO in her early 50s sitting in the back seat of a car — a rideshare or a chauffeured vehicle — during a morning commute, reviewing a single-page governance summary on a tablet propped against her knee. The summary shows a structured executive report with three or four key metrics, a trend indicator, and a RAG status row — visible in layout and colour but not legible. She is scanning it quickly, one hand holding the tablet, the other holding a takeaway coffee from the cup holder. Through the car window, blurred city streets and morning traffic are visible.

Receive governance-ready reporting without operational burden

Executives need to see the strategic picture: which hazards are most prevalent, which controls are working, which areas require attention, and whether the organisation's overall compliance posture is defensible.

ReFresh generates board-ready and executive-ready reports from the same operational data the safety and HR teams work with, without requiring a separate reporting exercise or manual data assembly.

Board-ready reports

Executive dashboards

Compliance posture summary

No manual assembly

A CEO in her early 50s sitting in the back seat of a car — a rideshare or a chauffeured vehicle — during a morning commute, reviewing a single-page governance summary on a tablet propped against her knee. The summary shows a structured executive report with three or four key metrics, a trend indicator, and a RAG status row — visible in layout and colour but not legible. She is scanning it quickly, one hand holding the tablet, the other holding a takeaway coffee from the cup holder. Through the car window, blurred city streets and morning traffic are visible.

SECURITY & COMPLIANCE

Your data.
Always protected.

Your data.
Always protected.

Your data.
Always protected.

Refresh is GDPR, SOC2, & USDP compliant

Refresh is GDPR, SOC2, & USDP compliant

Security standards

We are GDPR, SOC2, and USDP compliant. AWS hosts our app, and we undergo annual third-party audits to ensure platform and infrastructure security.

Security standards

We are GDPR, SOC2, and USDP compliant. AWS hosts our app, and we undergo annual third-party audits to ensure platform and infrastructure security.

Anonymous by design

Sensitive psychosocial information is handled by design. Data is structured and access-controlled so information is only visible where necessary.

Anonymous by design

Sensitive psychosocial information is handled by design. Data is structured and access-controlled so information is only visible where necessary.

Custom permissions

Set clear boundaries with flexible permissions. Admins and teams manage access, keeping data visible only where it belongs.

Custom permissions

Set clear boundaries with flexible permissions. Admins and teams manage access, keeping data visible only where it belongs.

Custom permissions

Set clear boundaries with flexible permissions. Admins and teams manage access, keeping data visible only where it belongs.

GOT QUESTIONS?

Frequently asked questions

Frequently asked questions

What are my personal obligations as an officer under WHS law?

Under the WHS Act, officers have a personal, non-delegable duty to exercise due diligence. This includes taking reasonable steps to ensure the organisation is complying with its WHS duties, including the duty to identify and manage psychosocial hazards. The duty cannot be delegated to a WHS manager or HR team; officers must demonstrate they have taken their own reasonable steps.

How does ReFresh help me demonstrate due diligence?

ReFresh produces a time-stamped, continuous audit trail showing how psychosocial hazards are identified, assessed, controlled, and reviewed across the organisation. This evidence demonstrates that the organisation has a systematic approach to psychosocial risk management, and that you as an officer have access to the information needed to exercise your due diligence obligations.

What is the financial exposure from unmanaged psychosocial risk?

The average psychological injury claim costs $288,542. Mental health claims cost approximately four times more than physical injury claims and take five times longer to resolve. Workers' compensation premiums for psychological injury have increased by 161% over the past decade. For most organisations, the cost of a purpose-built operating system is less than the cost of a single claim.

Can I see reporting without accessing sensitive individual data?

Yes. ReFresh provides governance-level views that aggregate risk data across teams, locations, and hazard categories. Executive and board reporting shows the organisational risk picture, the status of controls, and the compliance posture without exposing individual worker data or the details of specific incidents.

How quickly can the organisation be operational?

Standard onboarding takes approximately four weeks, including platform configuration, team setup, and the first survey deployment. The operating system begins producing evidence from the first survey cycle forward.

Due diligence that is documented, not assumed

Due diligence that is documented, not assumed

Request demo

Request demo