Health and Safety

You have a system for physical safety. Now you have one for psychosocial.

You already run structured hazard identification and risk assessment for physical safety. The regulation now requires the same rigour for psychosocial hazards, across all 17 categories defined in the Code of Practice, with documented controls, effectiveness monitoring, and an audit trail a regulator can follow. ReFresh is purpose-built for that obligation. It does not replace your WHS platform; it completes it.

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Health and Safety

You have a system for physical safety. Now you have one for psychosocial.

You already run structured hazard identification and risk assessment for physical safety. The regulation now requires the same rigour for psychosocial hazards, across all 17 categories defined in the Code of Practice, with documented controls, effectiveness monitoring, and an audit trail a regulator can follow. ReFresh is purpose-built for that obligation. It does not replace your WHS platform; it completes it.

Request demo

Request demo

trusted by leading ASX & Global enterprises

trusted by leading ASX & Global enterprises

FEATURES

Identify psychosocial hazards with the same methodology you apply to physical safety

Your WHS framework gives you structured processes for physical hazards. Psychosocial hazards require different assessment methods because you cannot walk a floor and observe them the way you can a trip hazard or an unguarded machine.

ReFresh provides structured psychosocial hazard identification across all 17 categories defined in the Code of Practice, assessed by prevalence and severity across roles, locations, and teams, producing the documented evidence that satisfies the s.19 primary duty.

17 hazard categories

Prevelance and severity scoring

Role and location scoping

Code of Practice alignment

A WHS coordinator in her mid-30s standing in the doorway between a quiet corridor and a large open-plan office, one shoulder leaning against the door frame, holding a coffee, looking out across the floor with the alert, tuned-in expression of someone who has learned to notice the early signals — not alarm, not concern, just the practiced attentiveness of someone whose system surfaces patterns before they escalate. The open-plan office in front of her is functioning normally: people at desks, a conversation happening near a printer, someone walking with a folder.

Identify psychosocial hazards with the same methodology you apply to physical safety

Your WHS framework gives you structured processes for physical hazards. Psychosocial hazards require different assessment methods because you cannot walk a floor and observe them the way you can a trip hazard or an unguarded machine.

ReFresh provides structured psychosocial hazard identification across all 17 categories defined in the Code of Practice, assessed by prevalence and severity across roles, locations, and teams, producing the documented evidence that satisfies the s.19 primary duty.

17 hazard categories

Prevelance and severity scoring

Role and location scoping

Code of Practice alignment

A WHS coordinator in her mid-30s standing in the doorway between a quiet corridor and a large open-plan office, one shoulder leaning against the door frame, holding a coffee, looking out across the floor with the alert, tuned-in expression of someone who has learned to notice the early signals — not alarm, not concern, just the practiced attentiveness of someone whose system surfaces patterns before they escalate. The open-plan office in front of her is functioning normally: people at desks, a conversation happening near a printer, someone walking with a folder.

Track controls with named ownership, deadlines, and effectiveness monitoring

Identifying a hazard is necessary but insufficient. The regulation requires proportionate controls that are implemented, monitored, and reviewed.

ReFresh tracks every control with named ownership, defined timelines, and structured effectiveness reviews, so your safety team can demonstrate that hazards are not just identified but actively managed, with evidence that the controls are working.

Named control ownership

Defined timelines

Effectiveness monitoring

Hierarchy of controls

A senior WHS manager in his late 40s sitting at his desk in a glass-walled office, one hand resting on the desk, the other holding a pen loosely, looking at a wide monitor with the steady, proprietary expression of someone reviewing a register they trust — the look of an owner checking on something that is current, complete, and his responsibility. The monitor shows a structured register interface with rows, team and location columns, coloured status indicators, and review date fields — visible in structure but not legible.

Track controls with named ownership, deadlines, and effectiveness monitoring

Identifying a hazard is necessary but insufficient. The regulation requires proportionate controls that are implemented, monitored, and reviewed.

ReFresh tracks every control with named ownership, defined timelines, and structured effectiveness reviews, so your safety team can demonstrate that hazards are not just identified but actively managed, with evidence that the controls are working.

Named control ownership

Defined timelines

Effectiveness monitoring

Hierarchy of controls

A senior WHS manager in his late 40s sitting at his desk in a glass-walled office, one hand resting on the desk, the other holding a pen loosely, looking at a wide monitor with the steady, proprietary expression of someone reviewing a register they trust — the look of an owner checking on something that is current, complete, and his responsibility. The monitor shows a structured register interface with rows, team and location columns, coloured status indicators, and review date fields — visible in structure but not legible.

Run psychosocial safety alongside your existing WHS platform

ReFresh doesn't have to replace your existing WHS platform. It sits alongside as the dedicated psychosocial layer, with integration points that connect the two systems without duplicating data or creating parallel workflows.

Your physical safety system continues to do what it does well. ReFresh handles the obligation your current system was not designed for.

EHS/WHS integration

No workflow duplication

Unified reporting

Existing system preserved

A WHS lead in her early 40s and a line manager in his mid-30s standing together in a well-lit manufacturing office that overlooks the production floor through interior windows. She is holding a tablet showing a control record with a status indicator, an owner name field, and a review date — visible in structure but not legible — and is walking him through a specific control, explaining what needs to happen and by when.

Run psychosocial safety alongside your existing WHS platform

ReFresh doesn't have to replace your existing WHS platform. It sits alongside as the dedicated psychosocial layer, with integration points that connect the two systems without duplicating data or creating parallel workflows.

Your physical safety system continues to do what it does well. ReFresh handles the obligation your current system was not designed for.

EHS/WHS integration

No workflow duplication

Unified reporting

Existing system preserved

A WHS lead in her early 40s and a line manager in his mid-30s standing together in a well-lit manufacturing office that overlooks the production floor through interior windows. She is holding a tablet showing a control record with a status indicator, an owner name field, and a review date — visible in structure but not legible — and is walking him through a specific control, explaining what needs to happen and by when.

Produce an evidence pack a regulator can follow from identification through to review

SafeWork NSW has committed $127.7 million in new enforcement funding and is recruiting 51 new inspectors, including 20 dedicated to psychosocial hazards. When a regulator arrives, they will ask for documented evidence of hazard identification, risk assessment, control implementation, and review.

ReFresh produces a time-stamped audit trail from the original identification through to the most recent review, structured in the format regulators expect.

Time-stamped audit trail

Structured evidence packs

Regulator-ready documentation

Continuous maintenance

A WHS director in his early 50s sitting at a boardroom table with a single bound evidence pack in front of him, leaning back in his chair with his arms resting on the armrests, looking at the document with the composed expression of someone who did not build this — the system built it — and who is reviewing it one final time before it leaves his hands. The evidence pack has visible section tabs, a structured cover page, and the thickness of a comprehensive document. Beside it, a sealed envelope addressed in handwriting sits ready.

Produce an evidence pack a regulator can follow from identification through to review

SafeWork NSW has committed $127.7 million in new enforcement funding and is recruiting 51 new inspectors, including 20 dedicated to psychosocial hazards. When a regulator arrives, they will ask for documented evidence of hazard identification, risk assessment, control implementation, and review.

ReFresh produces a time-stamped audit trail from the original identification through to the most recent review, structured in the format regulators expect.

Time-stamped audit trail

Structured evidence packs

Regulator-ready documentation

Continuous maintenance

A WHS director in his early 50s sitting at a boardroom table with a single bound evidence pack in front of him, leaning back in his chair with his arms resting on the armrests, looking at the document with the composed expression of someone who did not build this — the system built it — and who is reviewing it one final time before it leaves his hands. The evidence pack has visible section tabs, a structured cover page, and the thickness of a comprehensive document. Beside it, a sealed envelope addressed in handwriting sits ready.

SECURITY & COMPLIANCE

Your data.
Always protected.

Your data.
Always protected.

Your data.
Always protected.

Refresh is GDPR, SOC2, & USDP compliant

Refresh is GDPR, SOC2, & USDP compliant

Security standards

We are GDPR, SOC2, and USDP compliant. AWS hosts our app, and we undergo annual third-party audits to ensure platform and infrastructure security.

Security standards

We are GDPR, SOC2, and USDP compliant. AWS hosts our app, and we undergo annual third-party audits to ensure platform and infrastructure security.

Anonymous by design

Sensitive psychosocial information is handled by design. Data is structured and access-controlled so information is only visible where necessary.

Anonymous by design

Sensitive psychosocial information is handled by design. Data is structured and access-controlled so information is only visible where necessary.

Custom permissions

Set clear boundaries with flexible permissions. Admins and teams manage access, keeping data visible only where it belongs.

Custom permissions

Set clear boundaries with flexible permissions. Admins and teams manage access, keeping data visible only where it belongs.

Custom permissions

Set clear boundaries with flexible permissions. Admins and teams manage access, keeping data visible only where it belongs.

GOT QUESTIONS?

Frequently asked questions

Frequently asked questions

What does ReFresh do for a health and safety team?

ReFresh gives a safety team one place to identify psychosocial hazards, assess and control them, manage incidents and investigations, and hold the evidence. It treats psychosocial risk with the same rigour as physical safety, which is what the regulation now expects.

Does ReFresh replace our existing WHS platform?

It can be your single platform, or it can run alongside an existing safety system as a specialist psychosocial layer. Either way, psychosocial risk is handled properly rather than bolted onto a tool built for something else.

How does it help us meet our psychosocial duties?

It maps to the duty cycle the regulation sets out:

  1. Identify hazards through the survey and reporting

  2. Assess them in the risk register

  3. Put controls in place and assign them

  4. Review whether the controls are working

  5. Consult workers and record that you did

How does ReFresh handle multi-site compliance?

ReFresh supports multi-site, multi-jurisdiction operations with location-scoped hazard identification, site-level risk profiles, and consolidated reporting across the organisation. Each site maintains its own compliance picture while the organisation sees the full view.

Can we generate evidence packs for a regulator inspection?

Yes. ReFresh produces structured evidence packs that trace from hazard identification through to the most recent control review, formatted for regulatory scrutiny. When a regulator asks for evidence of systematic psychosocial hazard management, the documentation is already there.

See what inspection-ready psychosocial compliance looks like

See what inspection-ready psychosocial compliance looks like

Request demo

Request demo