Health and aged care

Your workforce faces the highest psychosocial exposure of any sector. ReFresh manages the complexity so your team manages the people.

ReFresh is the psychosocial operating system that turns the complexity of multi-site, multi-jurisdiction psychosocial safety into a system that runs, giving your safety and people teams their time back by handling the documentation, evidence, and governance reporting the regulation requires.

Request demo

Request demo

Health and aged care

Your workforce faces the highest psychosocial exposure of any sector. ReFresh manages the complexity so your team manages the people.

ReFresh is the psychosocial operating system that turns the complexity of multi-site, multi-jurisdiction psychosocial safety into a system that runs, giving your safety and people teams their time back by handling the documentation, evidence, and governance reporting the regulation requires.

Request demo

Request demo

trusted by leading ASX & Global enterprises

trusted by leading ASX & Global enterprises

FEATURES

One psychosocial OS across every site, care setting, and jurisdiction

ReFresh is the psychosocial operating system that maintains consistent risk intelligence, safety orchestration, and governance evidence across hospitals, aged care facilities, community health, and allied health settings, regardless of how many sites the organisation operates or how many states those sites span. Healthcare psychosocial safety is the most operationally complex of any sector because each care setting has a different workforce composition, different shift patterns, different patient populations, and different hazard profiles, and the regulations vary by jurisdiction under the Code of Practice.

The OS handles that complexity by providing location-scoped hazard identification and control tracking with jurisdictional compliance mapping between NSW, Victoria, and other states within a single consolidated view. Instead of each site assembling its own compliance picture through disconnected policies and incident logs, the operating system runs the identification, assessment, control, and review cycle continuously across every care setting, producing the evidence as a byproduct of the management process. Your safety and people teams stop managing the patchwork and start managing the people.

Hospitals, aged care, community health, and allied health in one system

Jurisdiction-aware compliance mapping across states

Location-scoped hazard identification by care setting

Consolidated organisational view from a single operating system

A wide, layered shot taken from the central atrium of a large healthcare campus — the kind of facility where multiple care settings converge under one organisational structure. Through a glass walkway on the left, a hospital ward corridor is visible with nurses at a station. Through an open courtyard ahead, a low-rise aged care residential wing is visible with a carer walking alongside a resident using a frame. To the right, through a set of doors, a community health clinic waiting area with a receptionist and a patient signing in. In the centre of the atrium, a WHS manager in her mid-40s is walking through the junction carrying a tablet at her side, crossing between settings — the one person whose responsibility spans all three. She is mid-stride, purposeful, with the composed expression of someone navigating complexity she can finally see in one system.

One psychosocial OS across every site, care setting, and jurisdiction

ReFresh is the psychosocial operating system that maintains consistent risk intelligence, safety orchestration, and governance evidence across hospitals, aged care facilities, community health, and allied health settings, regardless of how many sites the organisation operates or how many states those sites span. Healthcare psychosocial safety is the most operationally complex of any sector because each care setting has a different workforce composition, different shift patterns, different patient populations, and different hazard profiles, and the regulations vary by jurisdiction under the Code of Practice.

The OS handles that complexity by providing location-scoped hazard identification and control tracking with jurisdictional compliance mapping between NSW, Victoria, and other states within a single consolidated view. Instead of each site assembling its own compliance picture through disconnected policies and incident logs, the operating system runs the identification, assessment, control, and review cycle continuously across every care setting, producing the evidence as a byproduct of the management process. Your safety and people teams stop managing the patchwork and start managing the people.

Hospitals, aged care, community health, and allied health in one system

Jurisdiction-aware compliance mapping across states

Location-scoped hazard identification by care setting

Consolidated organisational view from a single operating system

A wide, layered shot taken from the central atrium of a large healthcare campus — the kind of facility where multiple care settings converge under one organisational structure. Through a glass walkway on the left, a hospital ward corridor is visible with nurses at a station. Through an open courtyard ahead, a low-rise aged care residential wing is visible with a carer walking alongside a resident using a frame. To the right, through a set of doors, a community health clinic waiting area with a receptionist and a patient signing in. In the centre of the atrium, a WHS manager in her mid-40s is walking through the junction carrying a tablet at her side, crossing between settings — the one person whose responsibility spans all three. She is mid-stride, purposeful, with the composed expression of someone navigating complexity she can finally see in one system.

The ReFresh OS identifies the hazards healthcare workers face every day, systematically

ReFresh provides risk intelligence across the psychosocial hazards most acute in healthcare: job demands and workload, fatigue from shift-based rosters, traumatic events and material exposure, violence and aggression from patients and families, poor support, low job control, inadequate recognition, and harassment. These hazards interact and compound in patterns specific to healthcare, where the demand-control-support model is acute: high demands that are patient-driven, low control because work is shift-based, and variable support that fluctuates with staffing levels. Fatigue compounds every other hazard.

The OS identifies these hazards by prevalence and severity across roles, shifts, care settings, and locations, moving the organisation from reactive incident response to systematic identification. This is the distinction the regulation draws: having policies is not the same as having a system that demonstrates those policies are being operationalised continuously. Aged care faces additional pressures from staffing shortages, high turnover, and post-Royal Commission scrutiny. The OS is built for this complexity rather than adapted from a physical safety system that handles it as an afterthought.

Fatigue, trauma, violence, workload, and support hazards assessed

Severity and frequency scoring across roles, shifts, and locations

Hazard interaction and compounding effects captured

Systematic identification replacing reactive incident response

A quiet, grounded shot of an aged care nurse in her late 30s sitting in a small staff office at the end of a long shift, still in her scrubs with a cardigan pulled on over them, completing a psychosocial survey on a tablet propped against a desk organiser. Her body language tells the story of the hazards the survey is capturing: she is tired but composed, one hand scrolling slowly through the survey, the other rubbing the back of her neck — the accumulated weight of occupational violence from residents with dementia, the emotional demands of end-of-life care, the understaffing that means she covered two sections today, the shift pattern that has her back at 6am tomorrow.

From policies to a system that demonstrates continuous management

ReFresh turns psychosocial risk policies into a continuously running operating system that produces the evidence a regulator expects on demand. Most healthcare organisations can point to policies, incident systems, and support programmes. A regulator will ask whether those policies are being implemented consistently across every site, whether controls have named owners, whether effectiveness is monitored, and whether the organisation can produce a time-stamped audit trail from identification through to review. The gap between having policies and being able to demonstrate continuous management under inspection is where most healthcare organisations are exposed.

The cost of that exposure is the highest of any sector. Healthcare and social assistance has the highest volume of psychological injury claims in Australia. The average serious claim costs $288,542, mental health claims represent 12% of total claims but account for 38% of costs, and claims take five times longer to resolve than physical injuries. The OS closes the gap between policy and evidence by running the full lifecycle continuously, so the evidence exists when the question is asked rather than being assembled retrospectively after the regulator has already arrived.

Continuous evidence cycle from identification through review

Time-stamped audit trail produced as a byproduct

Control ownership, effectiveness, and review documented

Evidence ready on demand when regulators arrive

A WHS lead in her early 40s and a line manager in his mid-30s standing together in a well-lit manufacturing office that overlooks the production floor through interior windows. She is holding a tablet showing a control record with a status indicator, an owner name field, and a review date — visible in structure but not legible — and is walking him through a specific control, explaining what needs to happen and by when.

From policies to a system that demonstrates continuous management

ReFresh turns psychosocial risk policies into a continuously running operating system that produces the evidence a regulator expects on demand. Most healthcare organisations can point to policies, incident systems, and support programmes. A regulator will ask whether those policies are being implemented consistently across every site, whether controls have named owners, whether effectiveness is monitored, and whether the organisation can produce a time-stamped audit trail from identification through to review. The gap between having policies and being able to demonstrate continuous management under inspection is where most healthcare organisations are exposed.

The cost of that exposure is the highest of any sector. Healthcare and social assistance has the highest volume of psychological injury claims in Australia. The average serious claim costs $288,542, mental health claims represent 12% of total claims but account for 38% of costs, and claims take five times longer to resolve than physical injuries. The OS closes the gap between policy and evidence by running the full lifecycle continuously, so the evidence exists when the question is asked rather than being assembled retrospectively after the regulator has already arrived.

Continuous evidence cycle from identification through review

Time-stamped audit trail produced as a byproduct

Control ownership, effectiveness, and review documented

Evidence ready on demand when regulators arrive

A WHS lead in her early 40s and a line manager in his mid-30s standing together in a well-lit manufacturing office that overlooks the production floor through interior windows. She is holding a tablet showing a control record with a status indicator, an owner name field, and a review date — visible in structure but not legible — and is walking him through a specific control, explaining what needs to happen and by when.

ReFresh runs alongside your existing WHS and clinical systems

ReFresh operates alongside SafetyCulture, Donesafe, RiskMan, VHIMS, or any existing WHS and clinical incident system as the dedicated psychosocial layer. Incidents with a psychosocial dimension flow from your existing systems into the OS for structured investigation, root cause analysis, and connection to the psychosocial risk register and control framework. Clinical incident management and physical safety management continue in the systems your teams already use. The OS handles what those systems were not designed for.

For healthcare organisations with governance obligations to a board, the OS generates governance-level reporting that aggregates risk data across all sites, care settings, and jurisdictions without exposing individual detail or clinical information. Directors and officers carry personal due diligence obligations under the WHS Act. The OS produces the evidence trail that supports those obligations across the full scope of the organisation's operations, continuously, so the board has confidence without requiring the safety team to build a separate governance reporting process.

API-forward approach with integrations to major WHS platforms

Psychosocial incidents routed from clinical and WHS systems

Governance reporting across all sites without individual detail

Officer due diligence evidence produced continuously

A safety and quality manager in her early 40s sitting at a workstation in the nursing administration area of a hospital — a shared desk space near the ward, with the particular textures of a healthcare working environment: a hand sanitiser dispenser mounted on the wall beside her, a printed emergency code poster partially visible, a ward phone within reach. She has a single wide monitor with a split-screen view — on one side, a clinical incident management system with its own colour scheme and layout (the system the hospital already uses for clinical governance), and on the other side, a psychosocial compliance interface with structured hazard categories and control status indicators in a purple-accented palette. Her hands are working naturally — mouse in one hand, the other reaching for a coffee — with the fluid body language of someone who moves between two complementary systems without friction

SECURITY & COMPLIANCE

Your data.
Always protected.

Your data.
Always protected.

Your data.
Always protected.

Refresh is GDPR, SOC2, & USDP compliant

Refresh is GDPR, SOC2, & USDP compliant

Security standards

We are GDPR, SOC2, and USDP compliant. AWS hosts our app, and we undergo annual third-party audits to ensure platform and infrastructure security.

Security standards

We are GDPR, SOC2, and USDP compliant. AWS hosts our app, and we undergo annual third-party audits to ensure platform and infrastructure security.

Anonymous by design

Sensitive psychosocial information is handled by design. Data is structured and access-controlled so information is only visible where necessary.

Anonymous by design

Sensitive psychosocial information is handled by design. Data is structured and access-controlled so information is only visible where necessary.

Custom permissions

Set clear boundaries with flexible permissions. Admins and teams manage access, keeping data visible only where it belongs.

Custom permissions

Set clear boundaries with flexible permissions. Admins and teams manage access, keeping data visible only where it belongs.

Custom permissions

Set clear boundaries with flexible permissions. Admins and teams manage access, keeping data visible only where it belongs.

GOT QUESTIONS?

Frequently asked questions

Frequently asked questions

We have policies and incident systems. Are we compliant?

Policies are a starting point. The regulation asks whether they are operationalised consistently, whether hazards are identified systematically, and whether evidence can be produced on demand. See the definitive guide for what systematic compliance requires. The OS provides the system that turns policies into continuous, documented management.

How does the OS work alongside RiskMan or SafetyCulture?

Incidents with a psychosocial dimension flow into the OS via API for structured investigation and connection to the psychosocial risk register. Physical and clinical management continues in your existing systems.

What hazards are most relevant to aged care?

The full spectrum of healthcare hazards, compounded by staffing shortages, high turnover, post-Royal Commission scrutiny, and end-of-life emotional demands. Fatigue, violence from residents, and poor support are particularly acute.

Can we manage compliance across different care settings?

Yes. The OS supports location-scoped compliance across hospitals, aged care, community health, and allied health. Each setting has its own hazard profile and control tracking. The organisation sees the consolidated view.

How does governance reporting work?

The OS generates board-level reporting aggregating risk data across sites, care settings, and jurisdictions without individual detail or clinical information.

Your team manages the people. ReFresh manages the complexity.

Your team manages the people. ReFresh manages the complexity.

Request demo

Request demo