board members & General Counsel

The board cannot govern psychosocial risk it cannot see

Psychosocial risk is now a material WHS risk with personal liability implications for every director. The board's role is to ensure the organisation has a systematic approach to managing it, and that the evidence of that management is continuous, structured, and defensible.


ReFresh is the psychosocial operating system that produces governance-ready reporting from the same operational data used by safety and people teams, so the board has confidence without needing operational detail.

Request demo

Request demo

board members & General Counsel

The board cannot govern psychosocial risk it cannot see

Psychosocial risk is now a material WHS risk with personal liability implications for every director. The board's role is to ensure the organisation has a systematic approach to managing it, and that the evidence of that management is continuous, structured, and defensible.


ReFresh is the psychosocial operating system that produces governance-ready reporting from the same operational data used by safety and people teams, so the board has confidence without needing operational detail.

Request demo

Request demo

trusted by leading ASX & Global enterprises

trusted by leading ASX & Global enterprises

FEATURES

Receive structured governance reporting on psychosocial risk

Boards should not rely on fragmented anecdotes, annual survey summaries, or ad hoc updates to understand the organisation's psychosocial risk exposure.

ReFresh generates structured, board-ready reporting that presents psychosocial risk across teams, locations, and hazard categories, with the status of controls, trend data over time, and a clear view of the organisation's compliance posture. The reporting is generated from operational data, not assembled manually, so it reflects the current state, not a snapshot from weeks ago.

Board-ready reporting

Current-state data

Trend visibility

Compliance posture

A board chair in his early 60s sitting at the head of a large boardroom table during a governance meeting, holding a single-page psychosocial risk summary in one hand while three or four other board members are visible along the sides of the table, each with their own copy of the same document in front of them. The chair is mid-sentence, looking up from the page toward the group, his expression one of informed authority — someone who has read the numbers, understood the picture, and is now directing the conversation.

Receive structured governance reporting on psychosocial risk

Boards should not rely on fragmented anecdotes, annual survey summaries, or ad hoc updates to understand the organisation's psychosocial risk exposure.

ReFresh generates structured, board-ready reporting that presents psychosocial risk across teams, locations, and hazard categories, with the status of controls, trend data over time, and a clear view of the organisation's compliance posture. The reporting is generated from operational data, not assembled manually, so it reflects the current state, not a snapshot from weeks ago.

Board-ready reporting

Current-state data

Trend visibility

Compliance posture

A board chair in his early 60s sitting at the head of a large boardroom table during a governance meeting, holding a single-page psychosocial risk summary in one hand while three or four other board members are visible along the sides of the table, each with their own copy of the same document in front of them. The chair is mid-sentence, looking up from the page toward the group, his expression one of informed authority — someone who has read the numbers, understood the picture, and is now directing the conversation.

Receive structured governance reporting on psychosocial risk

Boards should not rely on fragmented anecdotes, annual survey summaries, or ad hoc updates to understand the organisation's psychosocial risk exposure.

ReFresh generates structured, board-ready reporting that presents psychosocial risk across teams, locations, and hazard categories, with the status of controls, trend data over time, and a clear view of the organisation's compliance posture. The reporting is generated from operational data, not assembled manually, so it reflects the current state, not a snapshot from weeks ago.

Board-ready reporting

Current-state data

Trend visibility

Compliance posture

A board chair in his early 60s sitting at the head of a large boardroom table during a governance meeting, holding a single-page psychosocial risk summary in one hand while three or four other board members are visible along the sides of the table, each with their own copy of the same document in front of them. The chair is mid-sentence, looking up from the page toward the group, his expression one of informed authority — someone who has read the numbers, understood the picture, and is now directing the conversation.

See how risks are being managed, not just reported

Knowing that psychosocial risks exist is necessary but insufficient for governance. The board needs to know that identified risks are being assessed, controlled, and reviewed, that controls have named owners and deadlines, and that the management cycle is continuous rather than episodic.

ReFresh provides visibility into the full lifecycle from identification through to review, so the board can verify that management is meeting its obligations, not just reporting that risks have been noted.

Full lifecycle visibility

Control ownership

Effectiveness tracking

Continuous assurance

A non-executive director in her late 50s and a general counsel in his early 50s standing together at a sideboard in a boardroom during a break between agenda items. She is holding a printed controls summary — a single page showing a structured grid with risk categories down one side and control status indicators across each row, some green, some amber, two red — visible in pattern and colour but not legible. She is pointing at one of the red indicators with her pen while asking him a question, her expression sharp and specific

See how risks are being managed, not just reported

Knowing that psychosocial risks exist is necessary but insufficient for governance. The board needs to know that identified risks are being assessed, controlled, and reviewed, that controls have named owners and deadlines, and that the management cycle is continuous rather than episodic.

ReFresh provides visibility into the full lifecycle from identification through to review, so the board can verify that management is meeting its obligations, not just reporting that risks have been noted.

Full lifecycle visibility

Control ownership

Effectiveness tracking

Continuous assurance

A non-executive director in her late 50s and a general counsel in his early 50s standing together at a sideboard in a boardroom during a break between agenda items. She is holding a printed controls summary — a single page showing a structured grid with risk categories down one side and control status indicators across each row, some green, some amber, two red — visible in pattern and colour but not legible. She is pointing at one of the red indicators with her pen while asking him a question, her expression sharp and specific

Satisfy officer due diligence obligations with documented evidence

Under the WHS Act, directors and officers carry personal, non-delegable duties to exercise due diligence. The due diligence defence requires evidence that the officer took reasonable steps to ensure the organisation was complying with its WHS duties.

ReFresh produces a continuous, time-stamped audit trail that documents how the organisation identifies, assesses, controls, and reviews psychosocial hazards, providing the evidence base a director needs to demonstrate that reasonable steps were taken.

Officer due diligence evidence

Time-stamped record

Personal liability protection

Reasonable steps documentation

Satisfy officer due diligence obligations with documented evidence

Under the WHS Act, directors and officers carry personal, non-delegable duties to exercise due diligence. The due diligence defence requires evidence that the officer took reasonable steps to ensure the organisation was complying with its WHS duties.

ReFresh produces a continuous, time-stamped audit trail that documents how the organisation identifies, assesses, controls, and reviews psychosocial hazards, providing the evidence base a director needs to demonstrate that reasonable steps were taken.

Officer due diligence evidence

Time-stamped record

Personal liability protection

Reasonable steps documentation

Satisfy officer due diligence obligations with documented evidence

Under the WHS Act, directors and officers carry personal, non-delegable duties to exercise due diligence. The due diligence defence requires evidence that the officer took reasonable steps to ensure the organisation was complying with its WHS duties.

ReFresh produces a continuous, time-stamped audit trail that documents how the organisation identifies, assesses, controls, and reviews psychosocial hazards, providing the evidence base a director needs to demonstrate that reasonable steps were taken.

Officer due diligence evidence

Time-stamped record

Personal liability protection

Reasonable steps documentation

Align psychosocial risk with the organisation's broader governance framework

The board already governs financial, operational, and strategic risk through structured frameworks. Psychosocial risk should receive the same discipline.

ReFresh enables the organisation to manage psychosocial risk with a consistent governance approach: structured identification, systematic controls, and continuous evidence that integrates with existing risk and audit committee processes.

The board does not need to learn a new framework; it needs to see psychosocial risk managed with the same rigour it expects elsewhere.

Risk committee integration

Consistent governance

Audit alignment

Material risk treatment

Align psychosocial risk with the organisation's broader governance framework

The board already governs financial, operational, and strategic risk through structured frameworks. Psychosocial risk should receive the same discipline.

ReFresh enables the organisation to manage psychosocial risk with a consistent governance approach: structured identification, systematic controls, and continuous evidence that integrates with existing risk and audit committee processes.

The board does not need to learn a new framework; it needs to see psychosocial risk managed with the same rigour it expects elsewhere.

Risk committee integration

Consistent governance

Audit alignment

Material risk treatment

SECURITY & COMPLIANCE

Your data.
Always protected.

Your data.
Always protected.

Your data.
Always protected.

Refresh is GDPR, SOC2, & USDP compliant

Refresh is GDPR, SOC2, & USDP compliant

Security standards

We are GDPR, SOC2, and USDP compliant. AWS hosts our app, and we undergo annual third-party audits to ensure platform and infrastructure security.

Security standards

We are GDPR, SOC2, and USDP compliant. AWS hosts our app, and we undergo annual third-party audits to ensure platform and infrastructure security.

Anonymous by design

Sensitive psychosocial information is handled by design. Data is structured and access-controlled so information is only visible where necessary.

Anonymous by design

Sensitive psychosocial information is handled by design. Data is structured and access-controlled so information is only visible where necessary.

Custom permissions

Set clear boundaries with flexible permissions. Admins and teams manage access, keeping data visible only where it belongs.

Custom permissions

Set clear boundaries with flexible permissions. Admins and teams manage access, keeping data visible only where it belongs.

Custom permissions

Set clear boundaries with flexible permissions. Admins and teams manage access, keeping data visible only where it belongs.

GOT QUESTIONS?

Frequently asked questions

Frequently asked questions

What are directors' personal obligations for psychosocial risk?

Under the WHS Act, officers (including directors) have a personal duty to exercise due diligence to ensure the organisation is complying with its WHS duties. This includes the duty to manage psychosocial hazards. The duty is non-delegable: a director cannot satisfy it by delegating responsibility to a WHS manager. Directors must take their own reasonable steps and must be able to demonstrate that they did so.

How does ReFresh support the board without creating operational burden?

ReFresh provides governance-level reporting that aggregates operational psychosocial risk data into board-appropriate views. The board sees the compliance posture, the status of controls, and trend data without accessing sensitive individual information or requiring the safety team to produce a separate board report. Reporting is generated from the same data the operational team works with.

Can we see how controls are performing, not just that they exist?

Yes. ReFresh tracks control effectiveness over time, not just control existence. The board can see which controls have been implemented, whether they are being reviewed, and whether they are achieving the intended risk reduction. This is the distinction between having a policy and having a system that demonstrates the policy is working.

How does psychosocial risk reporting integrate with our existing risk committee processes?

ReFresh reporting can be structured to align with existing risk committee and audit committee reporting cycles. The data format is designed for governance contexts: aggregated, trended, and presented with clear risk categorisation that maps to the 17 psychosocial hazard categories under the Code of Practice.

What evidence would a director need in a due diligence defence?

A director would need to demonstrate they took reasonable steps to acquire and maintain knowledge of WHS matters, that they understood the nature of the operations and associated hazards, and that they ensured the organisation had appropriate resources and processes to comply. ReFresh produces the documented evidence trail that supports each of these elements.

Governance confidence, continuously maintained

Governance confidence, continuously maintained

Request demo

Request demo