Incident & Risk Reporting

Give workers a safe way to speak up and give your organisation a defensible record of every response

Give workers a safe way to speak up and give your organisation a defensible record of every response

Give workers a safe way to speak up and give your organisation a defensible record of every response

Most psychosocial incidents go unreported because workers do not trust the process. ReFresh provides structured, confidential reporting pathways that workers actually use, and an investigation workflow that produces the audit trail a regulator expects.

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safe reporting pathways

Remove barriers to psychosocial incident reporting with anonymous and identified pathways

Give every worker in your organisation a structured way to report psychosocial hazards, concerns, or incidents, with the choice of submitting anonymously or with their identity attached depending on their comfort level, capturing incident type, severity rating, and location in every report so your organisation has the structured detail it needs to respond and the documented evidence a regulator would expect to see.

shareable access

Reach your entire workforce with a shareable psychosocial reporting link

Distribute a shareable incident reporting link via email, intranet, QR code, or team noticeboard so that every worker in your organisation, including contractors, casual staff, and frontline teams without regular system access, has a direct pathway to report psychosocial hazards without needing a platform account, login credentials, or any familiarity with the system.

A hospital hallway with staff standing by a noticeboard, a qr code prominently displayed for their ease of access
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classification and triage

Classify psychosocial incidents by type, severity, and location from the first report

Capture structured data from the moment of first report with incident type classification, tagging, severity rating, and location scoping that allows your organisation to identify emerging patterns across teams and sites over time rather than responding to individual reports in isolation, with regulatory notification tracking that flags incidents which may require reporting to a regulator before a deadline is missed.

investigation workflows

Investigate psychosocial incidents from triage to root cause in one structured workflow

Move from initial report to documented resolution through a structured psychosocial investigation process covering participant statements, root cause analysis, documented contributing factors, and corrective and preventive actions assigned with clear ownership and deadlines, producing a complete time-stamped audit trail that traces from the original report through to resolution rather than a folder of disconnected notes that nobody can locate when a regulator asks six months later.

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A female healthcare workers in navy scrubs sits quietly in the corner of a staff lounge, finishing a cup of tea, with her phone face-down on the table besider her.

confidentiality and trust

Build trust through psychosocial reporting that protects worker privacy by design

Protect worker confidentiality through role-based access controls that ensure sensitive psychosocial information reaches the right people without unnecessary exposure, with workers who initially report anonymously given the option to identify themselves later if they choose to enable more specific follow-up, because psychosocial incident reporting systems only produce useful data when workers trust them enough to use them, and trust is built through design, not policy.

GOT QUESTIONS?

Frequently asked questions

Frequently asked questions

How does anonymous psychosocial incident reporting work in ReFresh?

Workers choose whether to report anonymously or with their identity at the time of submission. Both pathways capture the same structured detail, including incident type, psychosocial hazard category, severity, and location, so your organisation can investigate and respond regardless of which pathway the worker chooses.

Can workers report psychosocial incidents without a platform account?

Yes. A shareable incident reporting link can be distributed via email, intranet, QR code, or noticeboard, giving your entire workforce access to a structured psychosocial reporting pathway without needing a platform login or account.

What does the psychosocial investigation workflow include?

The workflow covers participant statements, root cause analysis, documented contributing factors, and corrective and preventive actions assigned with ownership and deadlines. Every step is time-stamped and linked to the original psychosocial incident record, producing a complete audit trail.

Can we identify patterns across psychosocial incidents over time?

Yes. Structured classification by type, severity, psychosocial hazard category, and location allows your organisation to see patterns emerging across teams and sites, supporting the hazard identification requirements under Australian WHS legislation.

Does ReFresh flag psychosocial incidents that require regulatory notification?

Yes. Regulatory notification tracking identifies incidents that may require reporting to a regulator under Australian WHS law, so your organisation does not miss a notification obligation or deadline.

Who can see psychosocial incident reports within the organisation?

Access is controlled through role-based permissions that your admin team configures. Only the people who need to see a specific psychosocial report have access to it, ensuring sensitive information is handled in accordance with privacy requirements.

Can workers who report psychosocial incidents anonymously choose to identify themselves later?

Yes. Workers who initially submit anonymously are given the option to identify themselves later in the process if they want to enable more specific follow-up, but they are never required to do so.

GOT QUESTIONS?

Frequently asked questions

How does anonymous psychosocial incident reporting work in ReFresh?

Workers choose whether to report anonymously or with their identity at the time of submission. Both pathways capture the same structured detail, including incident type, psychosocial hazard category, severity, and location, so your organisation can investigate and respond regardless of which pathway the worker chooses.

Can workers report psychosocial incidents without a platform account?

Yes. A shareable incident reporting link can be distributed via email, intranet, QR code, or noticeboard, giving your entire workforce access to a structured psychosocial reporting pathway without needing a platform login or account.

What does the psychosocial investigation workflow include?

The workflow covers participant statements, root cause analysis, documented contributing factors, and corrective and preventive actions assigned with ownership and deadlines. Every step is time-stamped and linked to the original psychosocial incident record, producing a complete audit trail.

Can we identify patterns across psychosocial incidents over time?

Yes. Structured classification by type, severity, psychosocial hazard category, and location allows your organisation to see patterns emerging across teams and sites, supporting the hazard identification requirements under Australian WHS legislation.

Does ReFresh flag psychosocial incidents that require regulatory notification?

Yes. Regulatory notification tracking identifies incidents that may require reporting to a regulator under Australian WHS law, so your organisation does not miss a notification obligation or deadline.

Who can see psychosocial incident reports within the organisation?

Access is controlled through role-based permissions that your admin team configures. Only the people who need to see a specific psychosocial report have access to it, ensuring sensitive information is handled in accordance with privacy requirements.

Can workers who report psychosocial incidents anonymously choose to identify themselves later?

Yes. Workers who initially submit anonymously are given the option to identify themselves later in the process if they want to enable more specific follow-up, but they are never required to do so.

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Risk Intelligence

Understand psychosocial risk across your organisation

A striking, wide shot of a large Australian workplace at the precise moment of early morning when the first natural light enters the building. The office is empty — chairs tucked in, monitors dark, personal items on desks — but the light is extraordinary: a single shaft of warm, golden sunrise light is cutting diagonally across the full length of the floor through east-facing windows, illuminating dust particles in the air and casting long, defined shadows from the furniture across the floor. The light makes visible what is always there but normally unseen.

Safety Orchestration

Turn identified risks into a systematic response

A warm, grounded shot of a diverse group of seven or eight Australian workers mid-stride, walking together through a wide, light-filled corridor in a modern workplace — not marching, not posed, but moving naturally in the same direction at roughly the same pace, each in their own rhythm. The group spans roles visibly: one in hi-vis, one in scrubs, one in a collared shirt, one in smart-casual, one carrying a hardhat at their side. They are not looking at each other or at the camera. Each is moving forward with their own purpose, but the collective motion creates a visual sense of coordinated movement.

Governance and Evidence

Prove you acted systematically, on demand

A still, contemplative shot of a single, thick, professionally bound compliance document resting on a warm timber surface — a boardroom table or a polished desk — lit by late afternoon light coming through venetian blinds.

Explore our full platform

Risk Intelligence

Understand psychosocial risk across your organisation

A striking, wide shot of a large Australian workplace at the precise moment of early morning when the first natural light enters the building. The office is empty — chairs tucked in, monitors dark, personal items on desks — but the light is extraordinary: a single shaft of warm, golden sunrise light is cutting diagonally across the full length of the floor through east-facing windows, illuminating dust particles in the air and casting long, defined shadows from the furniture across the floor. The light makes visible what is always there but normally unseen.

Safety Orchestration

Turn identified risks into a systematic response

A warm, grounded shot of a diverse group of seven or eight Australian workers mid-stride, walking together through a wide, light-filled corridor in a modern workplace — not marching, not posed, but moving naturally in the same direction at roughly the same pace, each in their own rhythm. The group spans roles visibly: one in hi-vis, one in scrubs, one in a collared shirt, one in smart-casual, one carrying a hardhat at their side. They are not looking at each other or at the camera. Each is moving forward with their own purpose, but the collective motion creates a visual sense of coordinated movement.

Governance and Evidence

Prove you acted systematically, on demand

A still, contemplative shot of a single, thick, professionally bound compliance document resting on a warm timber surface — a boardroom table or a polished desk — lit by late afternoon light coming through venetian blinds.

Explore our full platform

Risk Intelligence

Understand psychosocial risk across your organisation

A striking, wide shot of a large Australian workplace at the precise moment of early morning when the first natural light enters the building. The office is empty — chairs tucked in, monitors dark, personal items on desks — but the light is extraordinary: a single shaft of warm, golden sunrise light is cutting diagonally across the full length of the floor through east-facing windows, illuminating dust particles in the air and casting long, defined shadows from the furniture across the floor. The light makes visible what is always there but normally unseen.

Safety Orchestration

Turn identified risks into a systematic response

A warm, grounded shot of a diverse group of seven or eight Australian workers mid-stride, walking together through a wide, light-filled corridor in a modern workplace — not marching, not posed, but moving naturally in the same direction at roughly the same pace, each in their own rhythm. The group spans roles visibly: one in hi-vis, one in scrubs, one in a collared shirt, one in smart-casual, one carrying a hardhat at their side. They are not looking at each other or at the camera. Each is moving forward with their own purpose, but the collective motion creates a visual sense of coordinated movement.

Governance and Evidence

Prove you acted systematically, on demand

A still, contemplative shot of a single, thick, professionally bound compliance document resting on a warm timber surface — a boardroom table or a polished desk — lit by late afternoon light coming through venetian blinds.

Don't just measure risk. Prevent it

Bring emotional, psychosocial, and leadership risk into one unified framework.

Request demo

Request demo

Don't just measure risk. Prevent it

Bring emotional, psychosocial, and leadership risk into one unified framework.

Request demo

Request demo

Don't just measure risk. Prevent it

Bring emotional, psychosocial, and leadership risk into one unified framework.

Request demo

Request demo