Psychosocial risk register

Know what psychosocial risks your organisation has, how severe they are, and whether your response is reducing exposure

A regulator will ask three questions: what risks did you identify, how did you assess them, and what treatment approach are you taking. Your psychosocial risk register needs to answer all three clearly, structured around the Code of Practice hazard categories, not a generic risk template that was never designed for psychosocial hazards.

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A WHS manager in her mid-40s and an operations director in his early 50s sitting side by side at a desk in a glass-walled office within a larger open-plan workplace. They are reviewing a wide monitor together.

A newly appointed WHS coordinator in her early 30s sitting at a desk in a small, bright office within a professional services firm, setting up her workspace on her first week. Her laptop is open and she is scrolling through a structured list on screen — rows with category labels and status indicators, visible in shape but not legible. Her expression is one of grounded relief — the look of someone who expected to start from scratch and discovered a comprehensive foundation already waiting.

risk library

Start with pre-built psychosocial risk scenarios aligned to the Code of Practice

Adopt from a structured library of pre-built psychosocial risk scenarios covering the full Code of Practice hazard set, each with suggested risk assessment criteria and linked control recommendations that your organisation can adopt and adapt to its specific operating context, giving you a comprehensive starting point rather than a blank spreadsheet or a generic risk register that was designed for physical safety.

CUSTOM RISK SCENARIOS

Create custom psychosocial risk assessments for your specific context

Build custom psychosocial risk scenarios alongside the pre-built library for risks specific to your industry, workforce composition, or operating context, defining your own assessment criteria, scoring methodology, and control recommendations so your psychosocial risk register reflects the reality of your organisation rather than a template that does not account for the specific hazards your workforce faces.

A senior safety manager in his mid-40s and a frontline team leader in her late 30s sitting in a small meeting room at a regional hospital. The safety manager has a laptop open showing a form-builder-style interface with editable fields and dropdown menus — visible in structure but not legible. The team leader is talking, gesturing with one hand as she describes something from her operational experience, while the safety manager listens and has one hand poised over the keyboard, ready to translate what she is saying into the system.

A risk and compliance manager in his late 40s sitting at a desk in a quiet, well-lit office, holding a pen horizontally between both hands and looking at a wide monitor with the expression of someone comparing two things side by side. The monitor shows a split-view interface — two columns of coloured risk indicators, one noticeably warmer-toned and the other shifted toward greens and ambers — but the content is not legible. His posture is still and considered: elbows on the desk, pen held loosely, weight slightly forward.

inherent and residual scoring

Measure psychosocial risk before and after controls with inherent and residual scoring

Score each psychosocial risk at the inherent level before controls are applied and the residual level after, so the difference demonstrates whether your organisation's response is actually reducing exposure, which is the specific measurement a regulator reviews when assessing whether your psychosocial risk management process is effective, and the metric your board needs to see to have confidence in the programme.

risk lifecycle management

Track every psychosocial risk through its full lifecycle

Maintain a complete view of your psychosocial risk posture with lifecycle tracking that shows whether each risk is being actively treated, monitored, or accepted, with treatment approaches, review dates, and linked controls all visible in one register so your leadership team can see the full picture at any point in time, and a regulator can trace any risk from identification through to governance.

A wide shot of a bright, open executive office at mid-morning. A head of safety in her early 50s is walking a board member in his late 50s through a large wall-mounted screen showing a register-style view with rows of risk items, each with a coloured lifecycle status indicator — some green, some amber, a few blue — and date columns. She is standing beside the screen, one hand gesturing toward the middle section of the display, explaining something specific. He is standing a step back, arms loosely folded, nodding.

GOT QUESTIONS?

Frequently asked questions

What psychosocial risk scenarios come pre-built in ReFresh?

A structured library aligned to the 17 Code of Practice hazard categories, each including suggested assessment criteria and control recommendations that your organisation can adopt and adapt to its specific operating context.

Can we create custom psychosocial risk assessments?

Yes. Define your own risk scenarios, assessment criteria, and scoring methodology alongside the pre-built library for psychosocial risks specific to your industry, workforce structure, or operating environment.

What is inherent and residual psychosocial risk scoring?

Inherent risk measures the psychosocial hazard before controls are applied and residual measures it after. The comparison demonstrates whether your controls are actually reducing exposure, which is what a regulator assesses during a psychosocial compliance inspection.

How does the psychosocial risk register connect to controls?

Each risk links directly to the controls addressing it, with evidence, ownership, and review status flowing between both registers so your compliance programme is connected end to end.

Can we track psychosocial risk status over time?

Yes. Each risk carries a lifecycle status of treating, monitoring, or accepted, with treatment approaches, review dates, and linked controls tracked in one register.

How are psychosocial risks categorised in ReFresh?

Every risk is categorised against the 17 psychosocial hazard categories defined in the Code of Practice and linked to the specific teams and locations it affects in your organisation.