worker consultations for psychosocial compliance

Prove you consulted your workers on psychosocial risk and track every action that followed

Under WHS law, organisations must consult workers on matters affecting their psychosocial health and safety. Most organisations do this informally but cannot evidence it when a regulator asks. ReFresh records every consultation, links it to the relevant risks and controls, and tracks every resulting action to closure.

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A health and safety representative in her late 30s and a team manager in his early 40s sitting across from each other at a small table in a glass-walled meeting room within a mid-sized office. The HSR has a laptop open and is talking, making a point with an open hand. The manager is listening with a considered expression, one hand resting on a printed agenda with a few handwritten notes in the margin. Between them, two water glasses and a single pen on the table. Through the glass walls, colleagues are visible at their desks in the open-plan office.

A WHS coordinator in his early 30s sitting at his desk immediately after a meeting, typing on his laptop with the focused, methodical expression of someone capturing what just happened while it is fresh. Behind him, through an open door, the meeting room he just left is visible — chairs slightly pushed out, a whiteboard with a few words still on it, the lights still on. His desk has a notepad with bullet points in his own handwriting, which he is clearly translating into the system.

consultation recording

Record psychosocial worker consultation with traceable evidence

Record worker consultation for psychosocial risk assessments, control changes, policy updates, and broader issues raised through HSR committees or other channels, capturing participants, topics, outcomes, and resulting actions in records that link directly to the psychosocial risks and controls they informed, producing the traceability a regulator expects under WHS law when they ask whether workers were consulted before a specific control was implemented or changed.

task management

Assign and track psychosocial compliance actions with clear ownership and deadlines

Assign tasks with due dates, priority levels, and named owners across your psychosocial compliance programme, with overdue actions surfaced before they become compliance gaps and every task linked to the risk, control, or incident it addresses so nothing in your psychosocial compliance programme exists in isolation or falls through the cracks.

A brief, standing conversation in a wide corridor of a healthcare facility between a WHS manager in her mid-40s and a department head in his late 40s. She has a tablet in one hand and is showing him something on it — a task or action item — while he nods and checks his watch, not impatiently but practically, as though confirming he has time for what she is asking.

A wide, quiet shot of a WHS director in his early 50s sitting alone at a large desk in a well-appointed office at the end of the working day. The office has warm low light — a desk lamp on, the overhead light off, and the last of the afternoon sun coming through blinds. He is leaning back slightly in his chair, one hand on the desk, looking at a wide monitor with an expression of composed satisfaction — the look of someone reviewing a complete picture and finding it coherent. The monitor shows a connected interface — linked cards, relationship lines, a structured layout — visible as shapes and connections but not legible.

connected programme

A connected record of systematic psychosocial risk management action

Build a connected record where psychosocial consultations link to the risks they informed, tasks link to the controls they address, and actions link to the incidents they respond to, producing documented evidence of systematic psychosocial risk management rather than a collection of disconnected meeting minutes and to-do lists scattered across shared drives and email inboxes.

GOT QUESTIONS?

Frequently asked questions

What psychosocial consultation activity should we record in ReFresh?

Consultation on psychosocial risk assessments, control changes, policy updates, and any issues raised through HSR committees or other worker representative channels, as required under WHS law for matters affecting workers' psychosocial health and safety.

How do psychosocial consultation records link to risks and controls?

Each record connects directly to the psychosocial risks and controls it informed, so when a regulator asks whether workers were consulted on a specific control change, the record is already linked and traceable.

Can we see overdue psychosocial compliance actions before they become gaps?

Yes. Overdue tasks are surfaced automatically so your team can address them before they create gaps in your psychosocial compliance programme.

How does psychosocial compliance task management work?

Tasks carry due dates, priority levels, and named owners, and every task links to the psychosocial risk, control, or incident it addresses for full traceability across your compliance programme.

Is worker consultation on psychosocial hazards a legal requirement?

Yes. Under WHS law (sections 47-49 of the model WHS Act), organisations must consult with workers on matters affecting their health and safety, including psychosocial risk assessments, control changes, and policy updates. For the full consultation requirements, see our guide to worker consultation for psychosocial hazards.

Can psychosocial compliance tasks be linked to specific incidents or controls?

Yes. Every task links to the risk, control, or incident it addresses, so your psychosocial compliance programme is connected end to end and nothing exists in isolation.