Case study
How Think & Grow put psychosocial risk management in place across four offices without it becoming anyone's full-time job
Think & Grow is a global growth advisory that helps ambitious tech companies scale through strategy, technology, and talent. The firm advises others on how to build responsibly, so it set out to hold itself to the same standard on psychosocial compliance. ReFresh gave it a practical system across a lean, distributed team.
Industry:
Growth advisory and executive search
Headquarters:
Sydney, Australia
Workforce:
Global workforce across: Sydney, Dubai, Tokyo, Toronto, New York, San Francisco and Singapore.
Headcount:
11-50
180
Hours saved
Returned to the team by replacing manual survey work with prebuilt controls and risk scenarios, so compliance no longer competes with billable client work.
11
Countries compliant
One system keeping the firm compliant across all eleven countries it operates in, from offices in Sydney, Dubai, Melbourne, London, Tokyo, Toronto, New York, San Francisco, and Singapore to remote teams in France, Germany, Argentina, and Brazil.
94%
Workforce participation
Near-complete survey participation across every location, so the firm's risk picture is built on the whole team rather than a sample.
“"We tell our clients to invest in their people, so we have to back that up ourselves. ReFresh gave us a structured way to manage psychosocial risk across Sydney, Dubai, Melbourne, London, Tokyo, Toronto, New York, San Francisco and Singapor; with remote teams in France, Germany, Argentina, Brazil,adding complexity to a lean team. It is not a big dramatic shift in how we operate. It just means we can actually demonstrate that we are doing the right thing, not just saying it."”
Overview
Think & Grow is a global growth advisory that helps ambitious technology companies scale through strategy, technology, and talent under one roof. Since 2015 the firm has partnered with hundreds of fast-growing businesses, from early-stage startups to listed enterprises, advising them on how to build leadership, structure, and culture that hold up as they grow.
Advising others on responsible scaling sets a clear expectation: the firm has to meet that standard itself. As psychosocial compliance moved from a nice-to-have to a baseline part of running a responsible business, Think & Grow wanted a practical way to manage it across its own offices, without pulling a senior person off client work to run it.
The challenge
Most organisations now accept that psychosocial compliance is part of operating responsibly. The hard part is doing it in practice, especially for a lean team spread across multiple offices and timezones. Built by hand, the work fragments quickly: each location ends up with its own approach, or it slips down the priority list behind client delivery.
Think & Grow wanted to avoid both outcomes. The firm needed one consistent system that applied everywhere it operated, captured the right information, and produced evidence it could stand behind, without it becoming a full-time job for anyone or a drain on the people doing billable work.
The solution
Think & Grow rolled out ReFresh Psychosocial Automate across its offices. Prebuilt controls and risk scenarios meant the firm did not have to design a programme from scratch. Assessments run automatically on a set cadence and reach every team member regardless of location, so the same standard applies in every office.
Responses feed into a single platform that scores them, surfaces emerging risks, and tracks the actions taken in response. Reporting is generated on demand and mapped to regulatory expectations, giving the firm a structured, consistent approach that runs in the background rather than competing for a senior person's time.
The outcome
Think & Grow now has one consistent system for psychosocial risk across every office, with every team member assessed on a continuous cycle. The firm can demonstrate, not just assert, that it manages psychosocial risk to the same standard it advises its clients to meet.
Just as importantly, it got there without the work landing on any one person's desk. The programme runs quietly in the background, and the firm has the kind of practical, defensible infrastructure in place that, as the team put it, makes you wonder why you waited.