worker consultations for psychosocial compliance

Prove you consulted your workers on psychosocial risk and track every action that followed

Consultation is a legal duty, not a courtesy. Record each consultation and its outcomes, log who took part, and link it to the incident it relates to, so worker input is captured as evidence.

Book a demo

woman working comfortably on a laptop in a warm office setting

worker consultations for psychosocial compliance

Prove you consulted your workers on psychosocial risk and track every action that followed

Consultation is a legal duty, not a courtesy. Record each consultation and its outcomes, log who took part, and link it to the incident it relates to, so worker input is captured as evidence.

Book a demo

worker consultations for psychosocial compliance

Prove you consulted your workers on psychosocial risk and track every action that followed

Consultation is a legal duty, not a courtesy. Record each consultation and its outcomes, log who took part, and link it to the incident it relates to, so worker input is captured as evidence.

Book a demo

A WHS coordinator in his early 30s sitting at his desk immediately after a meeting, typing on his laptop with the focused, methodical expression of someone capturing what just happened while it is fresh. Behind him, through an open door, the meeting room he just left is visible — chairs slightly pushed out, a whiteboard with a few words still on it, the lights still on. His desk has a notepad with bullet points in his own handwriting, which he is clearly translating into the system.

CONSULTATION LOGGING

Create a consultation and record its outcomes

Hold your consultation session wherever it suits, then create the consultation in ReFresh and record the outcomes, so the decisions and worker input from the session are captured as evidence even though the meeting itself happens outside the platform.

task management

Assign and track psychosocial compliance actions with clear ownership and deadlines

Assign tasks with due dates, priority levels, and named owners across your psychosocial compliance programme, with overdue actions surfaced before they become compliance gaps and every task linked to the risk, control, or incident it addresses so nothing in your psychosocial compliance programme exists in isolation or falls through the cracks.

A brief, standing conversation in a wide corridor of a healthcare facility between a WHS manager in her mid-40s and a department head in his late 40s. She has a tablet in one hand and is showing him something on it — a task or action item — while he nods and checks his watch, not impatiently but practically, as though confirming he has time for what she is asking.

A wide, quiet shot of a WHS director in his early 50s sitting alone at a large desk in a well-appointed office at the end of the working day. The office has warm low light — a desk lamp on, the overhead light off, and the last of the afternoon sun coming through blinds. He is leaning back slightly in his chair, one hand on the desk, looking at a wide monitor with an expression of composed satisfaction — the look of someone reviewing a complete picture and finding it coherent. The monitor shows a connected interface — linked cards, relationship lines, a structured layout — visible as shapes and connections but not legible.

PARTICIPANTS

Log who took part

Record the workers, HSRs and stakeholders who took part in the consultation, so it shows exactly who was consulted, not just that consultation happened.

INCIDENT LINKING

Link a consultation to the incident it relates to

Link a consultation to the incident it concerns, so the line from an issue, to the conversation about it, to the decision that followed is documented end to end.

GOT QUESTIONS?

Frequently asked questions

Why does ReFresh have a consultations module?

Work health and safety law requires you to consult workers throughout the process of managing a hazard or incident. The consultations module documents that you did, turning a legal duty into recorded evidence.

What does a consultation record capture?

A consultation records:

The participants
Who attended and who did not
The outcomes reached
The records and incidents it relates to

Completed consultations hold their outcomes as a system of record.

Can a consultation be linked to an incident?

Yes. Consultations link to the incidents and records they concern, so the consultation sits in context alongside the matter being managed rather than as a standalone note.

Is worker consultation on psychosocial hazards a legal requirement?

Yes. Under WHS law (sections 47-49 of the model WHS Act), organisations must consult with workers on matters affecting their health and safety, including psychosocial risk assessments, control changes, and policy updates. For the full consultation requirements, see our guide to worker consultation for psychosocial hazards.

How does this help in an audit?

Consultation is one of the things regulators look for, because the duty is not only to act but to consult while acting. Having dated, attributed consultation records means you can show the consultation happened and what came out of it.

GOT QUESTIONS?

Frequently asked questions

Why does ReFresh have a consultations module?

What does a consultation record capture?

A consultation records:

The participants
Who attended and who did not
The outcomes reached
The records and incidents it relates to

Completed consultations hold their outcomes as a system of record.

Can a consultation be linked to an incident?

Yes. Consultations link to the incidents and records they concern, so the consultation sits in context alongside the matter being managed rather than as a standalone note.

Is worker consultation on psychosocial hazards a legal requirement?

How does this help in an audit?