Start with the teams that need attention
ReFresh flags a team as soon as its metrics fall below target. Each hotspot shows the team, its location, its open incidents and how many of them are high.
Outcomes and predictors on the same screen
Lag indicators show what has already happened, like open incidents and TRIFR. Lead indicators show what is coming: hazards reported, corrective actions on time, consultations held. Each one carries a trend and a rating of better, watch or worse.
See how strong your controls really are
Every control plotted against the hierarchy, from elimination down to PPE. Priority gaps sit where the shortfall and the volume are both highest, and each one names the stronger control that would close it.
Which hazards are wearing people down
Survey results rank every hazard by severity, next to the protective factors that offset it, like autonomy, management support and belonging.
The dashboard becomes the board report
Pick the Quarterly Psychosocial Risk & Culture Report and ReFresh builds it from the same live data. Reports move from draft to reviewed, then export as PDF or PowerPoint.
Every number traces back to a record
The dashboard reads the incidents, surveys, consultations and risk assessments your team already keeps in ReFresh.
Incident Management
Incidents
Triage
Investigations
Every report tracked from triage to root cause.
Surveys
Find out where work is wearing people down, hazard by hazard.
Consultations
Every session with workers and HSRs on record, linked to the risk.
Risk Assessments
Risk register
Rate each risk before and after its controls.
GOT QUESTIONS?
Frequently asked questions
Where does the dashboard data come from?
From the incidents, surveys, consultations and risk assessments recorded in ReFresh. Nothing is entered twice.
What do lag and lead indicators measure?
Lag indicators count outcomes that have already happened, like open incidents and TRIFR. Lead indicators track the work that prevents harm, like hazards reported, corrective actions on time and consultations held.
Can I change the time period?
Yes. The dashboard runs over a date range you choose, set to the last 90 days by default.
Can the board see this without a login?
Yes, through reports. Export the Quarterly Psychosocial Risk & Culture Report as a PDF or PowerPoint for board papers.
Does having the right systems actually protect us, or are executives still liable regardless?
Regulators assess whether you had reasonable systems in place and followed them. This is a process-based assessment, not an outcomes-based one. SafeWork and equivalent bodies want to see that you:
Identified hazards
Assessed risks
Implemented controls
Consulted workers
Reviewed your approach on an ongoing basis
If you can demonstrate that you did those things systematically and documented them, that constitutes a defensible position. No system eliminates all risk, but having structured, evidenced processes is exactly what regulators expect when they inspect.
Does this apply to our contractors and offshore teams, or just Australian employees?
Under SafeWork and state WHS regulators, the obligation covers workers, which is broadly defined and includes:
Employees
Contractors and subcontractors
Labour hire workers
Outworkers, apprentices, trainees, and work experience students
Volunteers
Offshore teams are generally not covered under Australian psychosocial safety legislation. However, the Fair Work Act may extend to offshore workers where there is a sufficient connection to Australia. A 2025 Fair Work Commission decision found a Philippines-based worker engaged by an Australian employer was covered by unfair dismissal protections, and this is an evolving area of law. Many organisations, particularly those that are ASX-listed, choose to roll out compliance across their entire workforce globally. It comes down to your risk appetite. ReFresh supports both Australian-only and global rollouts.
How is ReFresh different from an engagement survey tool?
Engagement surveys and psychosocial compliance surveys serve different purposes:
Engagement surveys (Culture Amp, Officevibe, Peakon) measure how people feel about their work, their manager, and the organisation. They are useful for culture and retention but are not designed to meet WHS regulatory requirements.
ReFresh surveys are structured around the 17 psychosocial hazard categories and generate the specific data regulators expect to see as part of a hazard identification process.
Beyond surveys: ReFresh also covers risk assessment, control tracking, incident management, consultation, legislation updates, and board reporting. An engagement survey tool covers one step of a multi-step regulatory obligation.
ReFresh can sit alongside your engagement survey tool. They serve different jobs.
How fast can we get set up?
Most organisations move through setup quickly:
Week 1: configure your organisational structure, activate compliance frameworks, and import existing documentation.
Weeks 2–4: full compliance mapping including risk scenarios, first survey, and control setup.
Ongoing: continuous monitoring, automated legislation updates, and board reporting from day one.
We also offer a hands-on onboarding service where the ReFresh team comes in (online or in person) and sets everything up with you, including HRIS integrations.