IN THIS COURSE
3
.
O13. Incident reporting and triage
3
min
1
.
O14. Shareable reporting links, QR codes, and multi-channel deployment
1
min
4
.
O15. Incident handler groups, SLAs, and escalation rules
4
min
4
.
O16. Opening and managing investigations
4
min
4
.
O17. Collecting statements, managing people involved, and the investigation record
4
min
2
.
O18. Incident resolution
2
min
1
.
O19. Notifiable incidents and regulatory deadlines
1
min
1
.
O20. Worker self-service incident reporting and the portal experience
1
min
